Privacy Policy

Last updated: March 2025

This Privacy Policy is provided pursuant to Article 13 of Regulation (EU) 2016/679 ("GDPR") and describes how Synergy Immobiliare, as Data Controller, collects, uses, stores, and protects the personal data of users who access and interact with the websites of the Oasis in the Center of Bologna and Suite in the Center of Bologna accommodation facilities.


1. Data controller

The Data Controller is:

Synergy Immobiliare 📍 Address: Via Augusto Majani, 2, 40121 Bologna (BO), Italy 📧 Email: staff@immobiliaresynergy.it 📞 Phone: 39 328 912 8202

For any inquiries regarding the processing of personal data or to exercise the rights recognized by applicable data protection laws, users can contact the Data Controller using the contact details above.


2. Types of personal data collected

The Data Controller processes the following categories of personal data, collected in relation to website navigation and booking services:

  • Personal identification data: Name, surname
  • Contact details: email address, telephone number
  • Booking data: check-in and check-out dates, number of guests, specific requests
  • Payment details: Managed directly by the payment service providers selected by the user
  • Technical navigation data (for example, IP address, browser type, cookies – for further details see the Cookie Policy)

The data is provided directly by users via online booking forms or direct communication via email or telephone.

3. Purpose and legal basis of the processing

Personal data are processed for the following purposes:

Purpose Legal basis Management of reservations and provision of services Performance of a contract (Article 6(1)(b) GDPR) Communications relating to reservations (confirmations, changes, customer support) Performance of a contract (Article 6(1)(b) GDPR) Fulfilment of administrative, tax and accounting obligations Legal obligation (Article 6(1)(c) GDPR) Service improvement and statistical analysis Legitimate interest (Article 6(1)(f) GDPR) Any direct marketing activities will be carried out only with the explicit consent of the user (Article 6(1)(a) GDPR).


4. Processing methods and security measures

Personal data is processed in compliance with the principles of lawfulness, fairness, and transparency, using both electronic and paper-based methods. Appropriate technical and organizational security measures are implemented to prevent unauthorized access, disclosure, alteration, or destruction of data.


5. Data sharing and transfers

Personal data may be shared with third parties exclusively for the purposes indicated above. Specifically, data may be shared with:

  • Smoobu GmbH, the property management software used for booking administration
  • Payment service providers, selected by the user during the booking process
  • Competent authorities, where required by law or regulation

Personal data will not be disclosed or transferred outside the European Economic Area (EEA) unless adequate safeguards are in place in accordance with Articles 45-49 of the GDPR.


6. Data retention period

Personal data is retained only for the time necessary to achieve the purposes for which it was collected, based on the following criteria:

  • Booking data: Retained for the period necessary to provide the service and, subsequently, for the period required by Italian tax and accounting legislation (10 years)
  • Contact details for marketing purposes: retained until the user withdraws consent.
  • Technical navigation data: Stored according to the timeframes specified in the Cookie Policy

Once the retention period expires, the data will be deleted or irreversibly anonymized.


7. Rights of the interested party

Under the GDPR, users have the right to:

  • Access your personal data (Article 15 GDPR)
  • Request the correction of inaccurate or incomplete data (Article 16 GDPR)
  • Request the deletion of your data in the cases provided for by art. 17 GDPR
  • Objection to processing in the cases provided for by art. 21 GDPR
  • Restrict processing in certain circumstances (Article 18 GDPR)
  • Receive your data in a structured format and transmit it to another data controller (Article 20 GDPR)

To exercise these rights, users may contact the Data Controller at the following addresses:

📧 Email: staff@immobiliaresynergy.it 📞 Phone: 39 328 912 8202

Furthermore, users have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it) if they believe their data has been processed unlawfully.


8. Changes to this Privacy Policy

The Data Controller reserves the right to modify this Privacy Policy at any time. Any substantial changes will be communicated via the website or other appropriate channels.

Users are encouraged to check this page periodically to stay informed about how their personal data is being processed.